Refund policy

Love it or your money back, 30 days

You have 30 days from receipt of your order to request a refund. You may have opened the box and tasted the product: that is the whole point. Send us back the box with the remaining sticks and we will refund you.

To request a return, write to us at hello@rejji.fr with your order number. We will reply with the steps to follow. Parcels returned without a prior request cannot be processed.

Return address: REJJI c/o Le Boost, 99 impasse de la Station, 30900 Nîmes, France.

Return costs

Return shipping costs are your responsibility, unless the product is defective or damaged, or you received the wrong item: in that case, the return is at our expense. We recommend a tracked shipment: without tracking, a lost parcel cannot be refunded.

Damaged product or error on our part

Check your order on receipt and write to us at hello@rejji.fr if an item is defective, damaged or does not match your order. We will put it right at our expense.

Refund

We will let you know as soon as we receive your return. The refund is made to your original payment method within 14 days of receipt of the parcel. It may take a few more days to appear on your account, depending on your bank.

Exceptions

Gift cards are neither returnable nor refundable.

Your right of withdrawal (14 days)

Independently of the above, you have a statutory period of 14 days from receipt to withdraw from your purchase, without having to give a reason. Our love it or your money back guarantee is more favourable: it lasts 30 days and accepts opened products.

Exchanges

We do not offer exchanges. The simplest option is to request a refund and then place a new order.